The key to controlling difficult conversations and preventing conflict
Difficult conversations, when emotions run high, are common in business. In this course, you will learn how to prepare for those difficult conversations, avoid conflict and ensure the best outcome for all parties. Understand how to stay calm, control emotions and move towards positive actions.
Who is it for?
Professionals who often deal with delicate matters or difficult clients in high stakes situations.
What you will learn
How to prepare for a high stakes conversation by choosing the right topic, approach and focused objective
Setting the tone: being assertive but fair and inclusive
Controlling your emotions under pressure and keeping safe
Facts vs assertions; keeping it real and balanced
Moving to positive action with a decisive outcome
8 hours (1 day) *including breaks
Neil is an accomplished communication consultant and trainer with over a decade of experience. He has worked with renowned clients like the British Embassy, Conrad Hotels, and Shell to help them develop effective writing, speaking, and overall communication skills. In 2011, Neil founded Voxtree, a global communications consultancy in Manchester, UK. Expanding to Kuala Lumpur in 2020, he now offers e-learning, virtual classes, and face-to-face training programs.
Let’s Work Together
Kuala Lumpur, Malaysia